Terms of Service

Welcome to JainSathi.org (herein referred as JS).

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.JainSathi.org (the "Website").

Please read the following terms and conditions very carefully before using the website. Accessing, browsing or otherwise using the website implies your agreement to be bound by all these terms and conditions ("Agreement").

If you do not want to be bound by the Terms and Conditions, you must not use the Website or Jain Sathi Services. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and Conditions").

In these Terms, references to "JS member" shall mean the end user accessing the Website/JS services, its contents or using the JS Services offered. JS member also includes persons such as father, mother, brother, sister, relative or a friend ("Registrant") of the prospective bride/bridegroom. The terms "You" and "User" shall be interchangeably used for "JS member". "JS Services" means a collective reference to the Jain Sathi service provided by Jain Chartered Accountants Federation, 302 Swapna Bhoomi, A-Wing, 3rd Floor, S.K. Bole Road, Dadar West, Mumbai 400028 ('JS/Company').

Scope

You understand and acknowledge that Jain Sathi (JS) acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. JS owns, retains and has complete rights in the JS Website/App/JS Service.

JS acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of JS's already registered users, for seeking prospective lawful matrimonial alliances for themselves. JS may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of JS are classified broadly on the basis of language and region for the ease and convenience of its members/customers. JS Members are provided with free/paid access for searching profiles from the database of JS, as per the partner preference set by you (on the Website/Applications - App) and you can shortlist the profiles in which you are interested.

1. Eligibility

A) JS Membership and rights of admission is reserved solely for:

• Indian Nationals & Citizens.
• Persons of Indian Origin (PIO).
• Non Resident Indians (NRI).
• Persons of Indian Descent or Indian Heritage.

B) Further in capacity as JS member you confirm that you are:

• 18 years or above (if you are a woman) or 21 years or above (if you are a man);
• If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
• If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin.

C) In case you are a Registrant of the prospective bride/bridegroom and have created a profile in JS Website/App on behalf of them or are accessing the JS Website/App on behalf of them, this implies that you have taken their consent for their profile creation in JS and for accessing the JS Website/App.

2. Registration

A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters. We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in fields other than the applicable field (including mentioning ids of other platforms/websites/Apps or repeating your details in another field after filling them once in the relevant fields, or others' photographs). In order to serve you better if JS requires additional details you agree to provide it. JS may also reproduce your profile information in other matrimonial websites owned by JS including community based websites to provide better matching Profiles to you.

B. If at any point of time JS comes to know or is so informed by a third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, JS shall have full right to suspend or terminate (without any notice) your JS membership and forfeit any amount paid by you towards JS membership fee and refuse to provide JS service to you thereafter.

C. JS also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the JS members in their profile.

D. Registration of duplicate profiles of the same person is not allowed in JS Website/App. JS shall have full right to suspend or terminate (without any notice) such duplicate profile.

E. You acknowledge and confirm that your registration with JS and the usage of JS services is with the bonafide intention of marriage and not otherwise. JS Membership is restricted strictly to the registered JS individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of JS and nor use the JS Service or JS members data for any commercial purpose, and JS reserves its right to initiate appropriate legal action for breach of this obligation.

3. Account Security

You are responsible for safeguarding the confidentiality of your JS login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons. You agree to accept responsibility for all activities that occur under your account.

4. Role and Responsibility of JS

A. JS reproduces your details once you register on our website/App on "as is as available" basis and also shares your profile with other registered JS members within website(s) of JS.

B. JS's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.

C. The profile search conducted by any JS member and the matches shown thereof are automatically generated by JS, and based on the partner preference set by you. In the event of JS member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.

D. JS does not prohibit any JS member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.

E. JS cannot guarantee or assume responsibility for any specific results from the use of the data available from the JS service or from other matrimonial websites owned by JS including community based websites.

F. JS shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.

G. JS cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the JS servers.

H. JS has a special safety feature for women, called "Secure Connect", which enables women to take control of their privacy and safety while searching for their life partner. "Secure Connect" has a calling feature that lets the women in JS receive calls from men who have premium membership without revealing their contact numbers to them. It is up to the women to respond to the other party and JS has no control over the same.

I. JS does not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

J. Upon voluntary deletion of your profile, JS shall be fully discharged of its obligations under this agreement and shall not be liable to provide any further service.

5. Role and Responsibility of JS Member

A. You shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.

B. Any information/data required by JS for using the JS services shall be provided by the JS Member, as and when so sought by JS.

C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. JS shall not be liable for shortcoming due to any misrepresentations made by any of its JS members.

D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/misrepresentations made by the Prospect to you during video call. Please check the "Safe Matrimony" link in the website/Apps for guidance.

E. To get better search results, JS Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/photographs of others, AI generated photographs, inaccurate/false information shall be treated as violation of terms and conditions and JS shall retain their right under clause 2 (B) of these terms and conditions.

F. JS members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non-disclosure at the time of enrollment shall be treated as violation of the terms and conditions and JS shall retain their right under clause 2 (b) of these terms and conditions.

G. JS Members are advised to refrain from:

• Entering into any financial transactions with prospects. JS Members shall not seek financial help or provide financial help from/to the other JS Members.
• Using abusive language when they communicate with the other JS Members.
• Being discriminative or using racial comments etc.
• Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
• Entering into physical relationship with any prospect before marriage.
• Violating any law for the time being in force.
• From mentioning details of other matrimonial services while sending personalized messages.

I. JS Members are expected to be cautious of prospects who ask for favours, money etc., or call from multiple phone numbers, only interact over phone, don't come forward for face-to-face meeting (physically or through video calls) and don't involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

J. The JS members agree that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated message to prospects as a free JS member, and in the event you have availed a paid JS package, you can send personalized messages to prospects to show your expression of interest/replies. JS member also may review the expression of interest sent to you/read the messages sent to you by prospects and may respond suitably.

K. You also agree that while accessing/using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website/App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

L. If the JS Member fails to update in JS website/App any change in the particulars furnished in their profile, then the JS membership may be suspended by JS at its sole discretion.

M. JS member shall, in case of finalization of his/her/their Registrant's marriage, delete their profile by themselves or intimate JS for removal/deletion of their profile.

N. JS Members agree to use secure devices, software and networks in a private place for accessing the JS services.

O. JS member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in JS Website/App.

P. JS Members shall not probe, scan or test the vulnerabilities of the JS Website/App or any network connected to the Website/App nor breach the security measures instituted by JS.

Q. You shall also not make any payment/transfer any amount to account of any JS employees. All payments shall be made only to JS account.

R. JS members are expected to approach JS to resolve their complaints and grievances and shall not air their grievance/complaints in social media.

6. Customer Care / Customer Service

In the event you come across any concerns in our service, then please feel free to contact us:

Email ID: support@jainsathi.org
Contact No: +91-9653306731
Address:

302 Swapna Bhoomi A Wing,
Near Portuguese Church,
SK Bole Road, Dadar West,
Mumbai, Maharashtra 400028.

7. Medium of Communication to JS Members

A. JS member hereby consents for receiving communication including promotional communications through any medium of communication such as electronic mails, calls, SMS or through WhatsApp messages from JS or other portals owned by JS or their alliance partners.

B. JS by its automatic system sends to its member(s) profile(s) of the prospect by way of images/documents/messages/links. JS member confirms that the mobile number submitted to it for verification or alternative number if any provided is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. JS Member further confirms that even if JS Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register, the calls from JS either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.

C. You are also entitled to set up your communications frequency from JS, like - only on weekends or fortnightly etc. You may also opt for not getting any call from JS by ticking the appropriate box in the Website/App, provided that you agree to receive calls from Relationship Manager of Assisted Matrimony / Elite Matrimony for contacting you as a shortlisted profile for their registered members.

8. Confidentiality

Any feedback you provide to JS shall be deemed to be non-confidential. JS shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) JS member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from JS for the feedback under any circumstances.

9. Privacy of Membership

To protect your privacy and understand our practices as amended from time to time, please read and follow our Privacy Policy which also governs your visit to JS and other websites owned by JS. The personal information/data provided to us by you during the course of usage of JS will be treated as confidential and in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

10. Grievance Officer

In the event you come across any violation by another user including but not limited to having content in the website that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc., you may then please feel free to provide your concerns in writing or email us with digital signature to:

Email: grievanceofficer@jainsathi.org

Grievance Officer:

302 Swapna Bhoomi A Wing,
Near Portuguese Church,
SK Bole Road, Dadar West,
Mumbai, Maharashtra 400028.

The Grievance Office shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance Officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to the Grievance Officer shall be in writing.

The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource. The User is not entitled to host, display, upload, modify, publish, transmit, store, update or share any information on the Website/App that:

• Belongs to another person and to which the user does not have any right;
• Is obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
• Is harmful to child;
• Infringes any patent, trademark, copyright or other proprietary rights;
• Deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
• Impersonates another person;
• Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence, or prevents investigation of any offence, or is insulting other nation;
• Contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; violates any law for the time being in force.

11. Disputes between Members

A. JS Members are solely responsible for the communications (through any medium) with prospect or vice versa. JS expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any JS members' interest via e-mail, chat, interaction, WhatsApp or any other medium of communication between JS members either using website/App or otherwise.

B. JS has no obligation to monitor any such disputes arising between the JS members, and JS shall not be party to any such dispute/litigation etc.

C. JS is not a broker or the agent of any JS member, and JS does not partake in the exchange of any kind of discussion between the JS members and prospects or the results of their discussion.

12. Content Right

A. You agree that all content of JS belongs to JS excluding your or third party content including advertisement on the Website/App for which JS has requisite license/right in terms hereof to display the same on our Website/App.

B. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website/App at the time of the creation of the JS profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by JS paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by submitting the content/information to JS, you hereby grant JS a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the JS's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels.

C. While JS does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, JS may delete the content/information and/or terminate or suspend your registration (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants, JS may at its sole discretion put restriction on any JS member to other member's communications.

D. JS reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.

13. Third Party Website

A. JS member understands and agrees that JS may allow third parties to put up advertisements on the JS application/Website and JS does not control the contents of such third party advertisements on the JS application/Website. Third party websites to which links are given on Website/App are not governed by these Terms and Conditions and all such third party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict the terms and conditions of the third party website shall prevail. The Company does not in any manner whatsoever authenticate, endorse, verify or certify these third party websites or any contents therein. Please note that a user shall click on links to third party websites at his/her sole risk and responsibility.

B. The JS members agree and understand that JS may also allow third parties to provide JS members services on the website/App like horoscope matching etc., and JS may also collect the payment for such third party services to you, and JS in this regard can have revenue sharing arrangement with such third party, however in no event shall JS be liable to you for such third party services.

C. JS reserves the right to add/delete/alter/modify/suspend any or all the JS Services at any time as it may deem fit, without notice. The JS members are expected to see the change on the Website/App.

14. Limitation of Liability

A. JS or its Office bearers shall under no circumstances be liable or responsible to the JS member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/App/Third Party Website/JS services.

B. JS informs you that the exchange of profile(s) through or by JS should not in any way be construed as a matrimonial offer and/or recommendation and/or advice or guarantee given to the JS member from/or by JS.

C. Notwithstanding anything to the contrary contained herein, JS's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to JS, for any specific JS paid package, and no further.

15.

JS will not be liable in case of any wrong/improper match made due to unavailability of profiles from JS's owned other websites.

16.

JS or its office bearers shall under no circumstances be liable, if any, for the JS member entering into financial transaction with any other JS Member or any third party.

17.

JS or its office bearers shall under no circumstances be liable, if any, for any JS members not responding/reciprocating when you approach them for matrimonial alliance.

18. Class Action Suits

You acknowledge and confirm that you will not bring or participate in any class action or other class proceeding in connection with any dispute with JS. Further neither you nor JS agrees to class arbitration.

19. General

In the event you file a false complaint against another prospect on our Website/App and consequently we have suspended/deleted that prospect's profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs/expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the JS services as per clause 2 (b) of these terms and conditions.

20.

Notwithstanding anything contained herein, JS reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on JS/website/App (once such instance comes to JS notice) in order to ensure that proper consent has been obtained by you, prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person's (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal/indecent, unlawful activity. JS also reserves the right to block/delete/suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our JS website/App as a means of communication while sending messages to other JS members regarding their profile identity in other matrimonial websites.

21.

Once your paid membership expires, you cannot avail the unexpired balance phone call count/unexpired SMS. Similarly, you cannot access the already viewed JS member(s) contact information unless you renew your account within 30 days.

22.

However on renewal, the unexpired phone call/SMS shall be carried forward to your account from the last day of expiry.

23.

In case of conflict between the terms and conditions of Website/App and terms and conditions of any other website including other websites of JS, the terms and conditions of JS Website/App shall prevail for the service provided through this Website/App.

24. Disclaimer

A. Your access to and use of the JS Services or any content is at your own risk. You understand and agree that the JS services are provided to you on an "as is" and "as available" basis. Without limiting the foregoing, to the full extent permitted by law, JS disclaims all warranties, express or implied, of merchantability, fitness for a particular purpose, or non-infringement. JS does not warrant that the Website/App, its servers, or e-mail sent from JS are free of viruses or other harmful components. JS will not be liable for any damages of any kind arising from the use of this JS Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

B. JS does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using JS services (both paid and free).

C. Notwithstanding anything contrary contained anywhere, under no circumstances JS shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:

• Any act or omission done by JS/payment gateway/alliance partner etc.;
• Any untrue or incorrect information submitted by you or on your behalf;
• Any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from JS);
• Any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;
• Any cyber crime attempted or committed by anyone;
• Any incident of force-majeure or 'act of god'.
• Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
• Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
• JS shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time.
• Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.

D. You expressly agree that your use of this Website/App is at your sole risk.

E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.

25. Indemnity

By using our JS services you agree to defend, indemnify, and hold harmless JS, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by JS. This defence and indemnification obligation will survive in perpetuity.

26. Termination

A. We/JS in good faith reserve our right to terminate your JS membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you:

• seek physical/financial favors from our other registered members; or
• have provided incorrect information on our website/App; or
• have committed any fraudulent/unlawful/illegal activities through the use of our website/App; or
• have violated these Terms and Conditions; or
• have misappropriated the name, likeness, email address, contact no. or other personally identifiable information of another JS member, created a profile on our website/App by impersonation/fake/bogus/false/misrepresentation/without consent of the person whose profile is being registered, or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner.

B. If JS receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.

C. Unless otherwise provided in these Terms and Conditions, JS membership may be terminated by JS/you without assigning any reasons by serving 7 (seven) days written notice on the other, all amounts paid till date by you to JS shall be forfeited.

D. Upon termination/suspension of JS membership, your right to use or access the JS Website/App JS services will cease immediately. All provisions of these terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the JS Services shall not relieve you of any obligations arising or accruing prior to such termination.

27. Jurisdiction and Applicable Law

A. The registration of JS membership and all JS services are deemed to have been entered into within the territorial Jurisdiction of Mumbai, India.

B. The JS Members unconditionally agree that all such disputes and/or differences if any shall be governed by the Laws of India and submitting to the exclusive Jurisdiction of appropriate court of law in Mumbai, Maharashtra, India.

28. Mode of Payment

A. Payment made by cash/cheque/Net Banking/Debit/Credit Card/PayPal/RTGS/NEFT would be in accordance with the prevailing RBI guidelines. Activation of paid JS service shall be subject to realization of the said payment. In case of dishonor of cheque/demand draft, you shall be liable to pay applicable bank's cheque/DD bouncing charges. Further JS service to your account will be deactivated/suspended until you settle the value of the payment and applicable bank charges in cash.

B. JS uses third party payment gateways for collection of payment through credit/debit card or other payment instruments. You agree to provide us with your Permanent Account Number/Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of JS, the value of such paid package being Rs. 2,00,000/- (Rupees Two Lakh Only) and above from JS.

C. By purchasing our paid package, you provide your explicit consent to share your mobile number to our authorized Payment Gateway partners, mainly for the purpose of facilitating payment processing, transaction-related communications, and fraud prevention.

D. If you download our App from Apple App Store and opt for a paid package, you consent to make the entire payment including applicable Taxes to Apple, which acts as Seller on Record and collects the entire payment including applicable Taxes and remits the same to the competent authority as per the agreement between Apple Distribution International Limited, Ireland and our company.

29. Refund and Assignment

A. The payments made by any JS member to JS by way of membership/renewal fee/auto renewal are treated as non-refundable.

B. JS member shall not assign or transfer your JS membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and JS shall retain their right under clause 2 (b) of these terms and conditions.

C. Payment once made for JS services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.

30. Renewal

A. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature.

B. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the last paid price.

C. The maximum tenure of any package will be 12 (Twelve) months. Every JS package post validity period (varies from package to package), shall be renewed.

D. If you do not want your paid membership to automatically renew, you must cancel your paid membership. In case you have to mail for cancellation, mail to cancellation@jainsathi.org.

31. Additional Terms and Conditions Applicable to Non-Resident Indian Customers

A. Jurisdiction: The laws of India shall be applicable.

B. Arbitration of Disputes: The Parties shall discuss among themselves and resolve any disputes informally. We are interested in attempting to resolve any Disputes by amicable and informal means, and we encourage you to contact us before resorting to arbitration. If the dispute is not resolved within 30 (thirty) days from the date of such dispute, then such dispute may only be resolved through an individual arbitration conducted in accordance with the provisions of The Arbitration and Conciliation Act, 1996, by sole arbitrator. The seat of Arbitration shall be Mumbai, Maharashtra, India. We shall appoint the sole arbitrator. The arbitration proceedings shall be conducted in the English language.

C. Disputes relating to infringement of our intellectual property rights, which we may elect to have resolved by means other than arbitration.

D. In case of Renewal, Customer is charged the current price that prevails and renewal is done only for 3 months duration irrespective of the past package.

E. Enforcement: Any proceeding to enforce this arbitration agreement may be brought in Courts of Mumbai, Maharashtra, India.

32. Money-back Guarantee

If the user meets the below conditions and does not find a match within 21 days, get a full refund! No questions asked!

• User must have added a minimum of 3 photos to his/her profile.
• User's profile should be Govt. ID verified.
• User's profile completion score must be at least 80%.
• User must have messaged at least 15 mutually matching profiles in the first 21 days after membership purchase.
• User does not have a single reply on messages initiated by him/her.
• You should not have consumed any phone number from his/her membership.
• 21 Day Money Back guarantee is only applicable for self-serve packs and does not apply to any assisted package.

33. Assisted Service Guarantee is applicable only for users who:

• Have availed the Assisted Service for the first time.
• Have more than 100 matching profiles based on the partner preference set by them at the time of the Assisted Welcome Call.
• Have not narrowed down the partner preference, once the Assisted service starts.

34. Membership Packages

A. We have various premium membership packages called Gold, Diamond, Platinum, Prime Gold, Prime Diamond, Prime Platinum and Assisted.

B. You shall opt for any of our premium membership packages varying between three months to one year with differing price to access various premium features.

C. Each premium package has contact view limits, except for Prime and Prime Platinum, which offer unlimited views under a Fair Usage Policy (FUP). Unlimited views apply only to mutually accepted profiles where the acceptance occurred during the current active Prime plan. Previously accepted profiles (from the free period or a previous plan) will result in a deduction from the available contact quota upon viewing. The FUP includes both deducted and non-deducted contact views, ensuring fair and intended use of the Prime contact benefit.

D. The members of Platinum package (3, 6, 12 months) can receive Personalised Messages (PMs) from Free Members. Only if PP of Platinum member matches with the Personal Interest of the free member profile, this will be allowed (for applicable domains).

E. The Fair Usage Policy (FUP) limits on Phone view count and Personal Message count for all the premium membership packages are as follows:

F. To know the complete details on various Membership packages and their benefits, please visit the 'Payment Options' page.

G. It is clarified that one month is computed as "30 days" and hence, 3 months package will have 90 days subscription, 6 months will have 180 days subscription.

35. Roles & Responsibility

Roles & Responsibility of JS

• JS's obligation is only to assist customers in registration of profiles in JS's website/app. Post registration, the terms and conditions mentioned in the App/Website will govern the contract between the Parties.
• JS shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.
• JS cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the JS servers.
• JS is not responsible for delays due to any factor beyond JS control or Force Majeure events.
• JS is not liable for any financial transaction between the JS's representative and Customer. The Customer shall not pay any amount to JS's representative and any payment made towards service fee shall be paid only to the account of JS.

Roles & Responsibility of Customer

• JS prohibits discrimination against service agents including on the basis of race, religion, caste, gender, age or any other characteristic that may be protected under applicable laws.
• We request customers to treat all service agents with courtesy and respect. We reserve our right to withhold access to services at our absolute discretion if the customer's behaviour toward JS service agent is in a manner which is disrespectful or abusive or which otherwise is deemed to be inappropriate or unlawful.
• Customers are prohibited to do any kind of financial transaction directly to the representatives of JS.

36. Standard against Child Sexual Exploitation and Abuse

A. To ensure the safety and protection of Children, our platform is intended for use only by individuals aged 18 and older. We do not permit Children under the age of 18 to access or use our App.

B. We prohibit posting, uploading, or sharing any content that depicts, promotes, or exploits children in any form, including child pornography or any form of sexual abuse. We scan all user-generated content to prevent illegal material including CSAM (Child Sexual Abuse Material) from being uploaded, shared or distributed and our app takes appropriate action by removing CSAM after obtaining actual knowledge of it, in accordance with published standards and relevant laws.

C. Any content violating our Child Safety standard will result in immediate suspension of membership.

D. We provide a mechanism within our app for users to submit feedback, concerns, or reports on CSAM by mailing to abuse@jainsathi.org and we have a strict process to deal with it. Users can also report such instances to National Cyber Crime Reporting Portal at https://cybercrime.gov.in.

E. We confirm that our app complies with all the applicable child safety laws and regulations.